Canon Mx922 Cannon Connect to the Web Server Please Wait and Try Again
paulcs...@gmail.com
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Jan 2, 2015, viii:44:08 PM ane/two/15
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I am trying to configure my Pixma cloud-set printer for Google Cloud press, just go on getting the following error:
"Cannot connect to the server. Please await a while and try once more."
I take been getting this error for about a week, now. I have tried contacting Canon back up and they refer me to Google. I have also tried exhaustive web searches but come up upwardly with nothing. Practice yous take whatever possible solutions?
The printer is working with other Catechism services, and therefore is connected to the web.
Many thank you.
mgerm...@gmail.com
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Jun 10, 2015, vi:23:57 AM half-dozen/10/15
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Well-nigh two weeks ago, my brother experienced the same thing with a Pixma MG6220 afterward a power failure, and has non been able to successfully re-register for deject printing. Has had multiple calls with Canon, the ISP, and Google, and all the same non resolved. "Cannot connect to the server, please wait a while and endeavour again.".
Today, I had a power failure and cannot re-annals my Catechism MG6220 printer either. I go the same error message from the printer after registering the printed URL with Google.
If anyone has the solution, it will exist greatly appreciated! Cheers.
mgerm...@gmail.com
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Jun x, 2015, vi:25:07 AM 6/x/15
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Nigh ii weeks ago, my blood brother experienced the aforementioned thing with a Pixma MG6220 later on a power failure, and has not been able to successfully re-annals for cloud press. Has had multiple calls with Canon, the ISP, and Google, and however not resolved. "Cannot connect to the server, please expect a while and try again.".
Today, I had a power failure and cannot re-register my Canon MG6220 printer either. I get the same error message from the printer after registering the printed URL with Google.
If anyone has the solution, it will be greatly appreciated! Cheers.
kdLucas
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Jun 11, 2015, 12:56:17 AM 6/11/xv
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Check the printer DNS settings.
jra...@gmail.com
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Jun eleven, 2015, 1:34:47 AM six/xi/15
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Kelly-- what am I looking for in the DNS Settings? My Catechism was connected to Cloud Printer for six months. It would read as 'offline' after a twenty-four hour period or and then, but by requesting that the printer check for queued content, it would fetch the pages and impress fine. That is, until about a calendar week agone, when it stopped existence able to connect. I deregistered it from Deject Print, and it will not re-register.
Thank you, Jill
kdLucas
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Jun 12, 2015, 1:24:53 AM 6/12/15
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It depends on what model of printer you have. Under TCP/IPv4 setting y'all should exist able to manually enter a DNS server. Y'all could employ a public DNS server like 8.eight.viii.viii .
Also, check your ECO settings to ensure the printer is not going to slumber. If information technology goes into a deep sleep it may interruption the connection needed (XMPP) that keeps it online with Google Cloud Print.
cfa...@gmail.com
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Jun 18, 2015, 6:24:11 AM six/18/xv
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Same here. Did you lot stop up returning the printer?
marcfg...@gmail.com
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Jun 18, 2015, 6:57:17 AM half-dozen/18/15
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I am also getting this aforementioned error on my PIXMA MG4220. Cannon seems unwilling to admit that the problem is theirs. They referred me to google. Does google even take a support number for cloud print. Since it's really only an API that is to be implemented by printer manufacturer i would be surprised if they did. This is odd that all of united states are getting aforementioned event starting at effectually the same time. And it might accept even been subsequently a power outage. Mind you it'south not the first power outage this printer has survived at it'southward worked fine till around June the ninth. I hope someone tin can notice something to fix this. At least i'm non the simply one affected
the-fool
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Jun 22, 2015, 12:22:32 PM six/22/fifteen
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This problem just happened to me last calendar week after Three+ years of successful cloud print. Irresolute the DNS server setting to a public master and secondary DNS in my MX892 solved it immediately - huzzah! Many cheers to you, Kelly!
- the-fool
mike....@gmail.com
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Jun 25, 2015, i:xviii:49 AM 6/25/xv
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Changing both the primary and secondary DNS to 8.viii.8.eight stock-still it for me. Thanks for the help. My printer is PIXMA 922. Canon has instructions on changing DNS settings on their site.
mgerm...@gmail.com
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Jun 25, 2015, ii:02:39 PM 6/25/15
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Irresolute the DNS setting in the Canon MG6220 to eight.eight.viii.8 instantly solved the problem 'cannot communicate with the server...' It is now happily printing - Thank you for the recommendation!!! (note: offset tried using the 'car configure' for the DNS setting and information technology didn't solve the problem for u.s.)
mike
s.j.smi...@gmail.com
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Jun 28, 2015, 8:57:40 PM 6/28/15
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I'm getting this same problem.I tried altering the DNS to 8.viii.eight.8 as suggested but still didn't get any joy.
I'm on a wireless State and the printer had worked fine until last week when we started getting this error.
mgerm...@gmail.com
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Jun 28, 2015, 10:35:25 PM half dozen/28/fifteen
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After changing the DNS, nosotros re-registered the cloud printer and it worked for us. Possibly the DNS alter, along with re-registering, may have fabricated the difference.
s.j.smi...@gmail.com
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Jun 29, 2015, 12:25:27 AM 6/29/15
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I had tried deleting and and then recreating the cloud settings on the printer but cannot re-annals due to getting the error about the server.
As a workaround I am now printing using the Canon Print Service on my phone rather than through my Chromebook and that is working fine.
teresa....@gmail.com
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Jun thirty, 2015, 2:19:07 PM half dozen/thirty/fifteen
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I just tried doing this, simply it didn't fix my upshot. Do I need to change both the primary and secondary DNS servers for this to piece of work? 8.viii.eight.eight *and* eight.8.4.4 ?
Teresa
P Lovell
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Jul 2, 2015, v:31:55 AM 7/2/15
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I am trying to complete "Google Cloud Print setup" with my Make new Catechism MX922. I accept Wifi connectivity. I can AirPrint. I can print over WiFi from Desktop and Laptops (Win7).
When I enter "Cloud settings>Google Cloud Print setup>Register with Google Cloud Print>Yeah>English language>Perform the hallmark process>" information technology Prints out the QR Code and URL. I follow link and click Finish Printer Registration on Google cloud print Printer confirmation page. Then on the printer it says "Did the hallmark url print correctly?" which it did, then I answer >Yep
Then it proceeds to a screen "Confirming the authentication" briefly. Followed by nearly 4 quick beeps and the Error message: "Cannot connect to the server. Please wait a while and attempt again."
My research of the problem pb me to try custom settings for the DNS - I set both to 8.viii.viii.8 ,problem persisted. I also tried opening a port on the router firewall TCP:5222 - did not change anything. I likewise tried switching to Wired LAN with internet connection - no alter.
I have most xx prints from the deject print printer registration... at that place is no way to try information technology without a impress out.
Any recommendations?
I annotation: under cloud printing the printer it is trying to register is not MX922 just is showing up every bit MG8200:
edunc...@gmail.com
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Jul 7, 2015, 8:06:36 AM vii/seven/15
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Was happily printing on my MX892 for years as well, and it stopped about a month or and then agone.
Just now diagnosed it, and it is the same errors every bit others mention hither: can't connect to server.
I reset the Wifi.
I reset the Google Cloud Print setup. And tried again, nada.
I deleted the printer from my Google printer settings. Tried again, and no joy.
I went into the advanced settings and set my DNS manually to 8.8.8.eight and 8.8.four.4. Reset everything above and did it over again, no joy. Even printed my settings and they are still.
-E
edunc...@gmail.com
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Jul 24, 2015, 10:55:41 PM 7/24/15
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CANON is aware of the issue!
marcfg...@gmail.com
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Jul 24, 2015, 11:29:41 PM vii/24/15
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Finally. I wonder if cannon Canada is also aware of this issue I'll accept to call them back now. At least they have acknowledge the issue now...
Justin Edwards
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Aug 19, 2015, viii:56:14 PM 8/nineteen/15
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Hi Kelly,
When I try to change DNS settings to 8.eight.viii.8, the only convention it gives me is 000.000.000.000. How do the 8s populate this scheme?
Thanks in advance!
Justin
Justin Edwards
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Aug 19, 2015, 9:24:19 PM 8/nineteen/15
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And so I set the DNS Principal to 8.8.8.8 and Secondary to eight.8.4.iv and am all the same getting the same message. Whatsoever other suggestions?
Justin Edwards
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Aug nineteen, 2015, 9:50:25 PM eight/xix/xv
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fyi...I saw the Canon product advisory linked above.
I also called Canon and they told me the upshot is Google changing how their server authenticates usernames and passwords (something along those lines). While no there is no resolution with the issue, the Catechism rep advised me to set upwards every bit a Archetype printer. I did this and it worked. It took simply a few seconds to ready, and at present I can print from my Chromebook (finally!). If you're printer is registered with Canon, they will email yous when the product advisory is updated. Hope this helps.
Justin Edwards
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Aug 25, 2015, 9:57:30 PM 8/25/15
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Fyi, this seems to exist the final informational for Google Cloud Print and afflicted Canon printers. I received this today:
August 25th, 2015
This will update the Production Advisory nosotros released apropos this phenomenon on July 15, 2015.
The phenomenon affects the Canon inkjet printers identified below and prevents customers from using them to print from Google Cloud Print™ and/or from registering them with Google Cloud Print. This miracle is due to a modify in Google server's authentication method.
MG6320, MX522, MX722, and MX922
For the MG6320, MX522, MX722, and MX922 inkjet printers, a firmware upgrade has been developed to resolve the miracle. Firmware update instructions are available by clicking on your model number below.
Model NameCurrent Firmware VersionMG63201.5MX5221.090MX7223.010MX9223.010/3.011
MG4220, MG5422, MG6220, MG8220, and MX892
Firmware for the MG4220, MG5422, MG6220, MG8220, and MX892 inkjet printers cannot be upgraded to resolve this phenomenon. Accordingly, please follow these steps to set up your inkjet printer as a Archetype Printer and go on using Google Cloud Print function:
1. Connect your printer to your computer either wirelessly or with a USB cable. Ability ON the printer.
2. Ability ON the figurer and connect to the Internet.
3. Navigate to the Google Deject Print home page and follow the prompts for calculation and connecting a Archetype Printer.
Thank yous,
Customer Support Operations
Canon UsA., Inc
Contact Data for Inquiries
Canon Client Back up Centre
Telephone: 1-800-OK-CANON
1-800-652-2666
TDD: 1-866-251-3752
Electronic mail: carec...@cits.canon.com
For additional support options: united states of america.canon.com/support
Jamie Kyte
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Aug 31, 2015, seven:12:36 PM 8/31/15
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I have an MX925, been trying all day to connect to the cloud service but kept getting a server error.
I downloaded new firmware and information technology sorted everything out. You tin can download the firmware past going MENU > SETTINGS > DEVICE SETTINGS > FIRMWARE UPDATE
Eric Duncan
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Sep 15, 2015, 2:45:12 AM nine/xv/xv
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FYI, I can confirm this beyond two printers.
As I posted earlier, Canon posted an informational for all printers affected.
I had the MX892; and as you tin read in the advisory, the MX892 was non updatable to newer firmware that would fix this.
We purchased ours right at 12 months agone. And then, this was unacceptable to me.
I chosen Catechism and explained that core reason we purchased this impress was for the Google Cloud printing as that'south all we utilize it for on 6 different Android devices. I do print from my OSX laptop sometimes, but non ofttimes. The "resolution" they requite for MX892 owners was to connect information technology to a PC and share the printer on the local network. Well, that does non work for my situation.
I demanded an upgrade to the MX922. It had the same feature list (less the memory card reader we "do" employ, and rear newspaper feeder for Rolled paper we "do" use).
At offset, the representative took the hardline - stating Canon's policy is to not upgrade/swap a user because of a "Feature that was advertised no longer works. Especially through no error of our ain." He kept mentioning how this was Google'southward fault. I kept telling him that's unacceptable, equally it was a feature I paid for - and use exclusively.
Asked to speak to a managing director. Manager told me the same, but offered me two choices:
1) If you are a "Canon Loyalist Member" (or whatever paid support membership affair they offering is called), "then yous tin can receive a disbelieve on purchasing a new printer." I asked him what's the discount. It had to be less than $50 out of my pocket to upgrade, or I am not entertaining that since this was my first Canon production. His answer, "It would exist a lot more than $50 out of your pocket for the MX922 with the membership."
2) Option 2 was presented equally, "I can escalate this to Corporate if you lot like. They will review the instance; but, I cannot speak for what they offering."
I asked for option 2, since I was out of options. I was immediately transferred and say on a short agree while the tech explained the situation.
The very nice man who came on, Chris I remember was his name, said, "I only have i question sit. Could you verify the date of purchase?" I verified it at virtually 13 months ago.
The printer has only a 1 year warranty.
Chris said, "Ok. Nosotros'll be happy to upgrade y'all to the MX922. Give me your name and accost..." etc.
Got the MX922, upgraded the firmware (direct from the Printer'south options over Wifi! Awesome! No need for PC!!!). Joined it to Google Cloud Printing and washed!
So... If you have a model that is not upgradable, and you lot purchased it within the final year, this may be a viable choice.
Regards,
Eric
Ps, I am only posting this year as I believe every bit a consumer you are entitled to sure rights. If you purchased a production, and information technology was advertised to have Ten feature, they must back up X feature - at least in Warranty timeframes. I debated even making this post, because Canon treated me properly. But, i am afraid of others being turned abroad when they exercise have the correct to upgrade for something "of equal or better value" to back up X feature.
Mike Germano
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Sep 15, 2015, 3:14:43 AM 9/15/15
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have an MG6220, also in the same group of models that stopped cloud printing with no firmware upgrade to resolve the issue.
I've had my model MG6220 over a year (out of manufacturing plant warranty) and it used to deject print fine before June 2015. Later Canon's Customer Loyalty department offered to sell me a new replacement printer, I emailed Canon Customer Intendance on 9/11/15 and got a very good tech with a work-around. I could not find this work-around anywhere else, including the Canon site.
I've been using it and it works well. A couple of extra button steps when I Cloud print, just it's corking and has been working consistently. See below:
Thank you lot for contacting Canon production support regarding the Google Deject Print issues with the PIXMA MG6220.
I empathize y'all are unable to impress from your Chromebook and Android device via Google Deject Print. I understand this is frustrating to accept it work one style previously, and then change then that it does non. Google Cloud Print is a Beta service, and as such, is constantly having changes fabricated to the service that have affected usage and reliability. Recently, they applied a significant security protocol update that essentially changed how their servers authenticated registered units. In gild to make our printers fully uniform once again, a firmware update would be required. Y'all noted that this particular unit of measurement, along with several others, are not going to receive a firmware update. This is due to the age and technical limitations of the models; they are physically unable to be updated to the new standard.
Now, that is not to say that you are without options. Is the printer notwithstanding registered, but listed as offline? If so, you tin select the offline unit of measurement and select print, putting a job in the queue. Once the chore is queued, you can then manually pull queued jobs from the Google Cloud Print server using the 'Start Cloud Print" choice from the operation console. The instructions on how to do so are listed beneath.
1. Confirm that the printer is turned on.
2. In the [HOME] screen, select [Special Print].
3. Select [Commencement Cloud Print], and touch the OK button.
4. The bulletin is displayed asking if you would like to connect to the server to cheque for the print data.
Select [Yes] using the upwardly or downwards cursor button, and touch the OK button.
5. When print data exists, it will be received and printed by the printer.
Adjacent, you lot mentioned that you were using Google Cloud Impress to print from your Android device. Practice you know what version of Android you accept? Depending on the version, y'all may exist able to use the Canon Print Service or the Catechism Print Inkjet/Selphy app to print from your phone instead. You should be able to check the Android version from your Settings app, under a section that volition say something along the lines of 'Nigh this Device.' If you respond with the version of Android your phone is running I'd be happy to give you instructions on how to use the wireless printing functionality without using Google Cloud Print.
I hope this information is helpful to yous. Delight let us know if nosotros can exist of any further assistance.
Thank y'all for choosing Canon.
irish trinidad
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Oct 30, 2015, 1:02:25 PM 10/30/15
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Hi. After I got the same message, I updated the firmware on the printer and it allowed me to register to google cloud print.
I hope this helps.
Jacob Marble
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Nov 6, 2015, three:02:20 AM 11/vi/15
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Aman Virk
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Nov 10, 2015, 10:18:30 AM xi/10/15
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Assign the printer a static IP address ( Wireless Printer Off-line Problems )
For more than help , visit http://www.techtoolsweb.com/printer/wireless-printer-of...
or http://world wide web.techtoolsweb.com/
An IP accost is an Internet network address that the computer tin can apply to communicate with the printer. Enter a static IP accost to make sure that the wireless connection remains stable. Follow these steps to assign the printer a static IP address.
o Get the printer IP address.
o Press the Wireless push button on the printer control console to view the network settings.
o Access the Network menu on the printer command panel.
o Print a Network Configuration Folio or Wireless Test Report page.
o Once you accept the printer's IP address, open a new spider web browser window or tab.
o Blazon the IP address in your web browser's address bar, and then press Enter.
Make sure that you type the IP address into the browser's address box. If you lot blazon it into a tool bar search box, the EWS volition not open.
The Embedded Spider web Server (EWS) for the printer opens and confirms that the printer is on the aforementioned network as the computer For more than help , visit http://www.techtoolsweb.com/printer/wireless-printer-of...
or http://world wide web.techtoolsweb.com/
Aman Virk
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Nov 10, 2015, 10:18:42 AM 11/10/fifteen
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Joey Smith
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Dec 25, 2016, two:58:00 AM 12/25/16
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This worked for me! Update printer Firmware... should have thought of that. Thanks!
Source: https://groups.google.com/g/gcp-developers/c/pOz0nHCo65s
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